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Susan Crocetti, RN, BSN, CPHQ, CPEHR, HEM, PCMH CCE

Senior Consultant

Susan Crocetti provides coaching and technical assistance to practices seeking to adopt a more patient-centered approach to care delivery and improve overall clinical operations. She also helps them develop practice transformation readiness tools and prepare for NCQA or Joint Commission PCMH surveys.

Ms. Crocetti has over 20 years of industry experience in areas such as healthcare quality improvement, health information technology, patient safety, risk management, staff education, regulatory compliance and clinical care. She is an NCQA PCMH Certified Content Expert.


Areas of Expertise

  • Team development
  • Care management for complex patients
  • Quality improvement and process improvement
  • Staff education, including medical assistant training
  • Regulatory compliance and environmental safety
  • Patient safety program development
  • Joint Commission accreditation for Ambulatory Care and Primary Care Medical Home certification
  • NCQA Patient-Centered Medical Home Recognition
  • Policy development
  • Risk management
  • Practice transformation curriculum and content development